Service Sphere specialises in servicing large national companies and offers custom-designed preventative maintenance schedules along with a 24/7 reactive service program through a national network of factory-trained technicians.  When you book your coffee machine in for preventative maintenance or repairs service with us, you know the job will be carried out by factory trained technicians, up-to-date with the latest advancements in diagnostic equipment.

Our services are tailored to our clients’ requirements and range from planning & consultancy, equipment procurement, inventory & asset management, preventative maintenance, parts and adhoc service.

Our factory-trained technicians offer services, on a wide range of brands, including: 

• Preventative maintenance services
• Onsite breakdowns, repairs and servicing - 24 hours, 7 days a week
• Workshop rebuilds and diagnostics repairs
• Troubleshoot over the phone 

Genuine Spare Parts

At Service Sphere, we pride ourselves in using genuine spare parts.  If your coffee equipment needs replacement parts following a breakdown or during servicing and maintenance, it’s essential that genuine parts are fitted.  

Genuine parts have been used to build your coffee machine and are made, or selected, by the coffee machines manufacturer; rigorously tested as an integral component of the machine to meet high quality, safety and performance standards. Meaning they are the only parts approved and warranted by the coffee equipment manufacturer, guaranteeing performance and functionality at manufacturer specifications— use anything else and you may be taking a risk.

Preventative Maintenance

After a consultation to understand your business model and requirements, Service Sphere designs and manages custom preventative maintenance programs to suit your needs.

Through our experienced leadership team Service Sphere provides:

• Clear escalation and contact points
• Detailed preventative maintenance reports/plans
• In-cup quality reports
• Spare part service kits
• NPS reports
• Preventative maintenance checklists for each brand and machine model

Why Preventative Maintenance?

The team at Service Sphere believe Preventative Maintenance is an essential part of keeping your equipment and in cup result at a premium level.

Long-term effects and cost comparisons usually favour preventative maintenance over reactive maintenance.  The long term benefits of Preventative Maintenance versus Reactive Maintenance include:

• Improved equipment reliability
• Decreased cost of replacement equipment or longer life of equipment
• Decreased maintenance downtime
• Better spare inventory and resource management
• More efficient use of capital and the ability to budget for service
• Increased customer satisfaction – feeling of service

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